1. General Questions

SendThinks is a company that centres around providing thoughtful gifts, in boxes! Our boxes are carefully curated to ensure it stays novel and exciting. 

We're continuously expanding our selection of gift boxes, so do sign up to our newsletters and get updated on our latest promotions and product launches.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Bulk purchases are available. Please get in touch with us at sales@sendthinks.com for orders of 50 boxes and above.

We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", we cannot accept any edits to your order.

To make changes to your order, please reach out to support through our live chat or via support@sendthinks.com.

You can contact our Customer Support Officers here or send an email to enquiries@sendthinks.com.

Our Snack boxes come in two sizes:
*Normal (32.5cm x 20cm x 7.5cm)
*Jumbo sized ((36cm x 27cm x 10.5cm)

They are great for gifts to your friends, loved ones, colleagues, clients and of course, yourself for some self indulgence.

A savory from Thailand, a new flavor from Taiwan, or a chunk of chocolate from Korea! Our snack curators bring you the most authentic collection of flavors from a range of countries. Order them today here.

You can expect snacks in mixed sizes of full packaging and fun-size packets including Biscuits, Jellies, Chocolates, Beverages, Sweets, Savouries.

2. Payment

You can purchase on our website using a debit or credit card.

We also offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

You can chose these payment methods at checkout.

Even though there's a multi-currency indicator, we currently only support the following currencies for charging our customers in their local currencies: SGD

If your credit or debit card use another currency, then you will be charged in SGD, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

3. Shipping

We currently deliver to Singapore, Malaysia, Thailand, Philippines, Taiwan, Korea, Japan, Hong Kong and the United States.

Your Snack Boxes will be shipped out within 5 working days. Due to the current Covid-19 situation, do expect slight delays for shipping.

Delivery fee is S$5 per address within Singapore. Overseas delivery fees will vary.

As the global shipping prices keep fluctuating due to the Covid-situation, we have decided against putting up overseas shipping price on the website. 

Kindly touch base with us via shipping@sendthinks.com with the following details so we can get some delivery quotes for you:

(1) zip code or address
(2) number of boxes
(3) size of boxes
(4) which country box

Once you've placed your order, your Snack Boxes will be shipped out within 5 working days.

Delivery fee is S$5 per address within Singapore. Overseas delivery fees will vary.

Once your order is shipped we will send you another email to confirm that the item has been collected by third party logistics.

They will contact you on the delivery date and time.

If you're not home, the delivery partner will reach out to schedule a new delivery date.

4. Return, Refund & Exchange

All goods sold are non-exchangeable and non-refundable. We do not accept change-of-mind returns or exchanges.